[peanut]

Had major problems and needed to hard reset, Orange did not know how so i emailed HTC directly and below is their instructions for reset back to factory settings.

1. Press and hold soft1 and soft2 keys.
2. Press and hold power button for around 1 to 1.5 seconds. Release power button. Keep hold soft1 and soft2 keys.
3. Later, screen shoould show instructions to ask user to press '0' key to reset to factory default.
4. Press '0' within the timeout period, which is only several seconds only.
5. If no instruction is shown on the screen, repeat steps 1 to 4.
The timing is sensitive.

I know i am a GOD, but please do not worship me!!

Regards

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[awarner]

The Video Guide






Thanks to pzee for another excellent video guide

[mikeparky]

Quote

Nice tip and I'll add it to the main <a href=http://smartphone.modaco.com/viewtopic.php?p=97945#97945>Hard Reset</a> link.

Don't worry about the worship bit that will not happen

Moved and made a temporary sticky post in the C500 section.

this doesnt work. or im being silly. ive tried it loads but keeps going to quick list or powers off if i hold the power button in too long

[Vector]

You are meant to start the procedure with the phone turned off, not on, mike
So when phone is off, then hold down both soft keys and power on etc...
I had to use this procedure yesterday when my Screen went blank, had to pull the battery, then wouldn't get past the orange startup screen, so had to hard reset this way, but all ok now
Phew!

[Fruitini]

Have just had to do my second hard reset in as many days. My C500 completely freezes up at random times (once on the homescreen and once while locked in my pocket) and following removing the battery and reassembling will not get past the blue orange screen. Any one else having a similar problem?

[SMYKUL]

This Wont Work for me, by "soft Keys" you do mean the two menu buttons dont you ? When i try this (phone off, press & hold both menu buttons/soft keys and boot up) my phone just starts up as normal, have also tried holding the vol up button and camera button with no avail. Can anybody help/confirm ?

[Abbas04]

You don't have to hold the power key down for long. Hold the 2 soft keys and press the power button for about a second - you should see a black menu pop up asking if you want to do a hard reset.

I didn't realise that it wipes your contacts and all data on your storage card as well. Makes sense really - Good job I had all this backed up.

[SMYKUL]

Thanks ! i was waiting for the canary screen, lol

[midnight]

Quote

I didn't realise that it wipes your contacts and all data on your storage card as well. Makes sense really - Good job I had all this backed up.

It wipes the Storage Card?????? are you sure???? thats one hell of a flaw if it does

[chucky.egg]

It did NOT wipe my mSD card

[manzonie08]

What are soft1 and soft2 keys :?: :?

[Phil Lee]

The two black keys to the left and right of the SPV logo. They are the ones that you press to perform the actions displayed in the bottom left and right of the screen.

[uzi_999]

i managed 2 hard reset mine using the clear storage program under accesories in the start menu..... it did NOT wipe my MiniSD card clean

[spark-x]

Is there a way of backing up everything on the phone.. settings, contacts, txt messages? Also, does anyone know if there's a program that converts phonebook formats? eg- i'm using a C500 now but if i moved to a series 60 device in a few months can i keep my new neatly ordered phone book?

hope thats not too off topic!?
sx

[sparkisgti]

Quote

Is there a way of backing up everything on the phone.. settings, contacts, txt messages?  Also, does anyone know if there's a program that converts phonebook formats? eg- i'm using a C500 now but if i moved to a series 60 device in a few months can i keep my new neatly ordered phone book?

hope thats not too off topic!?
sx

get sprite backup.. will backup everything

[spark-x]

thanks sparkisgti - i'll check it out!
sx

[simonbratt99]

can i just check , hard reset? will that wipe everything on my phone, and set it back to day 1 , ie only the default software and all other stuff gone?
si

[fozzie]

Yes.

Posted from my SmartPhone!

[Phil Lee]

Yes, that will wipe everything.

[simonbratt99]

only asking because to do that on the e100 you had to run the thingy from the PC, not so now then? or untill the patch comes out (ie like 1.6 for e100)

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